Contact us
Wherever you are, our client advisors are ready to help.
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Need help?
Request a callback
Prefer to speak with someone? Write to us at hola@bountycanarias.com and ask us to call you back, including your name, the best number to reach you on, and a short note about what you would like to discuss — an order, sizing and availability, or a private appointment in one of our boutiques. Let us know which times suit you and we will work around them wherever we can.
FAQ
Most questions we receive are about delivery, returns and product availability. Our shipping page covers delivery, dispatch times and shipping destinations, and our returns page covers the return window, conditions and refunds — you will find both in the footer. To find out whether a piece is in a particular boutique, or to arrange an appointment in store, ask us and we will look into it for you. The store locator shows where each boutique is and how to get there, so you can plan the visit once it is arranged. If you have a question about your account or you cannot find what you are looking for, write to us at hola@bountycanarias.com and we will answer you directly.
Product care
Every piece we sell comes with its maker’s own care instructions — always follow the label on the item itself, as materials and finishes differ from brand to brand. As a general rule, keep pieces in the dust bag or box they arrived in, store them away from direct sunlight, heat and damp, and let leather and delicate fabrics dry naturally rather than treating them at home. For specialist cleaning, alterations or repairs, write to us at hola@bountycanarias.com before doing anything yourself and we will advise on the right option for that brand.