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Returns

Your 14-day right of withdrawal, how to return an item, and when you get your refund.

Last updated: 3 October 2026

If something isn't right, you can send it back. As a consumer you have a legal 14-day right of withdrawal, explained below. Using it does not depend on our approval.

The Bounty Canarias online shop is run by Alrromoda SL, Tax ID (NIF) B38489464, Calle El Pilar 40, 38002 Santa Cruz de Tenerife, Canary Islands, Spain. Tel. 922 288 211. hola@bountycanarias.com

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Alrromoda SL, Calle El Pilar 40, 38002 Santa Cruz de Tenerife, Canary Islands, Spain, tel. 922 288 211, hola@bountycanarias.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form at the end of this page, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised, or to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. For example: fragrance and beauty products once unsealed, or underwear, swimwear and earrings whose hygiene seal has been removed.

How to return an item

  1. Email hola@bountycanarias.com with your order number and the items you want to return, or send us the model form on this page.
  2. We reply with the return address and shipping instructions.
  3. Send the items back within 14 days of telling us your decision. You pay the direct cost of the return.

If you can, return items with their tags, seals and original packaging, including dust bags and boxes. It helps us check them, but it is not a condition of your right of withdrawal.

Refunds

We refund you using the same payment method you used, within 14 days of you telling us you are withdrawing (we may wait until we receive the items or proof that you sent them). Your bank may take a few more days to show the refund.

Exchanges

Exchanges depend on stock availability. Usually the fastest option is to place a new order and return the original item. Contact us and we'll advise.

Damaged, faulty or incorrect items

If your order arrives damaged or you receive an item other than the one you ordered, email hola@bountycanarias.com as soon as you can, with photos of the item and packaging if possible. In that case we pay for the return. This does not limit your rights: new products carry the three-year legal guarantee of conformity from delivery under Spanish consumer law.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

  • To Alrromoda SL, Calle El Pilar 40, 38002 Santa Cruz de Tenerife, Canary Islands, Spain, hola@bountycanarias.com:
  • I/We (†) hereby give notice that I/We (†) withdraw from my/our (†) contract of sale of the following goods (†)/for the provision of the following service (†):
  • Ordered on (†)/received on (†):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(†) Delete as appropriate.